Project Name: Terra Network Support
Team Name: Terra Support
Payment Address: terra1twkggh3m7phnudjtlv8usa2k3jz05ym8ktg9vl
The main purpose of this Project, is to offer the Terra Network a professional support network, that is private 1:1 with no download required.
The whole purpose of Terra Network Support is to be just that. A support network where people can go for help, away from the likes of Discord/Telegram (while these are great community platforms leaves opportunity for scams and misinformation from random people). After being a mod for some months now I believe this is highly necessary for a bigger and brighter future for Terra as a whole. During my experience in a Moderation role for Terra Network, Pylon, Anchor, Terra World, Smart Stake, I noticed a lot of the new community members who are new to Terra or even Crypto in general. My goal is to get a professional team together and to help when they require help away from all the noise and scams of TG and Discord that has been ongoing for quite some time now (Scams are not unique to this platform). I have now stopped my roles to focus on delivering a better support service in the one place that is currently offered by Telegram & Discord.
How project relates/integrates to Terra
The goal is to get enough funding so this will last the duration of Terra and grow as terra grows, as the funding will be put into Anchor Protocol while the interest will be used for paying for such as running costs/ Support Engineers.
Why we are interested in creating this
My main interest in creating this is to help the community stay safe while learning about Terra/ projects built on Terra easier (as reading through big docs is not everyone’s preferred method of learning) We will also pay the Support staff properly for their time and effort. I truly believe this will be an asset for the Terra community!
This is what will be displayed on the different projects webpages, who wish to use this service, including Terra Station, Terra.Money if approved
PoC/MVP or other relevant prior work or research on the topic:
I have almost completed the website and support chat, I will apply the links in chat once complete. My role as a Mod for multiple chats has given me some amazing hands-on research and perspective into the community’s needs.
Are there any other projects similar to yours in the Terra ecosystem?
Currently what we are building does not exist anyway, ofcourse each platform has discord/ Telegram though that has proved to be unsafe for many newcomers time and time again.
Shaun MacDonald, Founder/Manager
Rebecca MacDonald, Web design/ tech (Part time)
If approved will onboard extra Support Engineers, who are currently doing an amazing job on Telegram/Discord.
Contact Name: Shaun MacDonald
Contact Email: [email protected]
Website: www.TerraSupport.io (Going live soon)
The development roadmap is quite simple, onboard current support engineers from TG/Discord as the interest earnt from Anchor Earn allows. The goal is to have 24/7 support, once there is enough support engineers and the UST pool is growing without excess being touched, the interest will then be used to either buyback and burn Luna or Donate to Angel Protocol which ever the community feels is best, as this is a service to the community I believe that is the best end result. As this is solely a community run project I plan to put proposals up to separate protocols governance, asking for tokens for funding, as I would love to support their project also. The tokens requested will be used on Pylon Pools, in which I have already spoken to Woojin about this, this way the community can earn tokens to help support this project while having their initial deposit returned in full. In return I will make sure each project has the support engineers they require, all without users downloading anything and contactable straight from their webpage. We will also try to hire the moderators that the projects themselves can request as well as seek support engineers for them if they have none.
No financial advice or investment advice will be given, this is solely a service on how everything works!
These are the numbers I was thinking about, of course all feedback, suggestions are welcome. This amount would be for 4 Moderators full-time while earning interest on top of total amount to continue to onboard more, all stats are from anchor-simulartor.com
Asking for $1,500,000 UST
This would give a Monthly interest rate of $20,613.82
I’ve chosen this number due to the fact of wanting to onboard more and more support engineers mostly full time with some part time. While being able to pay them to survive, as much as Terra needs devs, its also requiring some amazing support engineers to assist everyone.
Of course as we are a community all feedback is welcome, and happy to discuss anything and everything,